Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.Please Login (add)
Back office accuracy and scheduling Millennials are areas of concern for Rick Seeley, Manager at Convergys heading into 2017. Seeley takes the time to talk with ContactCenterWorld.com as we try and identifies trends and challenges facing the industry in the new year.