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Rick Szabo (19 Yrs in the industry)
Manager - Strategy and Analytics
Cogeco Connexion
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Bilingual and respected leader with an MBA and recent graduate from an Executive PostGraduate Diploma in Digital Business from MIT and Columbia University, who has extensive and diverse leadership experience in a variety of industries, such as the financial and telecommunication sectors. • A mix of 20 years of corporate and vendor contact center experience in multiple roles such as: Senior site management, strategic advisor, workforce optimization, analytics, consulting and operations. • Proven track record in using workforce optimization, business analytics, process improvements, digital transformation to achieve sizeable savings and cost control efficiencies. • Influential leader and coach with strong stakeholder relations, having successfully managed and supported operations in achieving performance standards. • Strategic visionary advising senior executive management in making key strategic business decisions.

Company Details

Cogeco Communications Inc. is a communications corporation and is the 8th largest hybrid fibre coaxial cable operator in North America.It operates in Canada under the Cogeco Connexion name in Québec and Ontario, and along the East Coast of the United States under the Atlantic Broadband brand (in 11 states from Maine to Florida). Cogeco Communications Inc. provides residential and business customers with Internet, video and telephony services through its two-way broadband fibre networks. Through its subsidiary Cogeco Peer 1, Cogeco Communications Inc. provides business customers with a suite of information technology services (colocation, network connectivity, hosting, cloud and managed services), by way of its 16 data centres, extensive FastFiber Network and more than 50 points of presence in North America and Europe. Cogeco Communications Inc.’s subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CCA).

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