Bilingual and respected leader with an MBA and recent graduate from an Executive PostGraduate Diploma in Digital Business from MIT and Columbia University, who has extensive and diverse leadership experience in a variety of industries, such as the financial and telecommunication sectors. • A mix of 20 years of corporate and vendor contact center experience in multiple roles such as: Senior site management, strategic advisor, workforce optimization, analytics, consulting and operations. • Proven track record in using workforce optimization, business analytics, process improvements, digital transformation to achieve sizeable savings and cost control efficiencies. • Influential leader and coach with strong stakeholder relations, having successfully managed and supported operations in achieving performance standards. • Strategic visionary advising senior executive management in making key strategic business decisions.