I have been joining in IT industry as an Network Engineer since May 2009, and right now i am as a Network Sr. IT analyst in my company. During 10 years working experience, i have done many project related with multimedia technology, start from voice call, video portal, p2p video call, video conference meeting (on premise and cloud), and video call in contact. center. Mostly all that technology have already implemented in my company such as myvideo.bca.co.id ; HALO services video call in public area ; video banking in public area ; online opening account from BCA mobile apps. I am pretty sure that for next a few years, cloud contact center would be famous solution in contact center industry and me and my team have already started to explore it.