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Member Profile

Roland Cerera (7 Yrs in the industry)
Digital Marketing Content Manager
TeleDevelopment Philippines
5 Connections

NEW!

About Me, My Hobbies & Interests!

Started his career in the BPO Industry from being a customer service representative for a financial account to an Operations Manager. He has then focused on content marketing and is now heading the Content Department of one of the leading IT-BPM Consultancy firms. He is an accomplished chef as far as his family is concerned and a crazy basketball fan. He is currently aiming to finish a degree in law which has broadened his writing career.

Company Details

TeleDevelopment Philippines

TeleDevelopment has been providing clients with global outsourcing and back-office solutions since 1991. Since that time, we have supported over 450 captive and outsourced contact centers and BPO providers’ human capital and processed development needs.

Our expertise is the result of engagements with in-house as well as service providers and shared service centers throughout the world. Working from our offices in the United States, and the Philippines; we deploy experienced professionals to help organizations succeed from any location — domestic, near-shore, and offshore.

We provide most comprehensive HR solutions to help make your organization more streamlined and effective:

>Versant, our automated telephone agent screening tool
>Near Hire through Management Training
>Executive Recruiting
>Agent Staffing
>Outsourced HR Management
>Consulting Services.

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Editorial Contributions

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How the Different Generations React to Digital Recruitment

With modern technology bringing the world closer, Co-authors John Manzano, Country Manager and Roland Cerera, Digital Marketing Content Manager with TeleDevelopment in the Philippines takes a quick look at how the different generations behave in the world wide web.
May 5, 2017

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What Kind of Leader are You?

Roland Cerera, Digital Marketing Content Manager with TeleDevelopment in the Philippines asks the question in this article: What kind of Contact Center Leader are you?

April 14, 2017

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The Struggle for Office Space in the Philippines

Roland Cerera, Digital Marketing Content Manager for TeleDevelopment in the Philippines says "As the IT-BPM flourish, every other industry is positively affected by its exponential growth. The need for office space is inevitable on top of this list."
March 17, 2017

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