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Roman Grysyo
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Adelina Holding LLC
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Company Details

Adelina Call Center was established in July 2004 in Ukraine to help our customers to gain and retain clients using modern marketing & communication technologies, providing professional outsourcing call center inbound/outbound services in Ukrainian, Russian, Kazakh, Belarussian, Polish, English, Spanish, German, Turkish and Italian languages.
Today our team of more than 2000 employees provides whole range of services in the following directions:
- Business Process Outsourcing for various business segments, including financial institutions, telecom providers, e-commerce, embassies, FMCG, TV-shops marketing agencies etc.;
- Bed Debts Collection for banks, insurance & telecom companies and utilities;
- Mystery Calling & Mystery Shopper for quality assessment;
- Outstaffing with full cycle of paper work;
- Software development & coding for Call Center needs.
We guarantee high level of reliability working on 7 independent call center sites located at Kiev, Lviv, Kharkiv, Belgorod, Minsk & Almaty.

             
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ContactCenterWorld - Top Ranking Performers Awards EMEA 2013: Ranked #2 for Best Contact Center Trai...
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