As the Global Outsourcing Director for CallForce, I focus on growth, acquisition & relationship management. I currently sit on the professional designation board at CCMG & oversee our global strategy in creating BPO opportunities within Asia Pacific, Australia, South Africa, UK & USA.
I have extensive experience within the BPO sector, with a strong background in the telecommunications industry & am passionate about educating the professional market on the value of optimised CX, journey mapping, process design & new methodologies.
We deliver custom, innovative contact centre solutions from South Africa to the global market, where we are actively working towards achieving our goal in creating a minimum of 500 000 career opportunities for the youth of South Africa while contributing to the growth of the South African GBS sector by 2030.
We have over 20 years’ experience as Outsourcing specialists & our industry verticals span across the following industries - Telecommunications, Financial Services (Banking & Insurance), EdTech, Ecommerce, Logistics, Energy & more.
WHAT WE CAN DO FOR YOU
It is becoming more & more evident that customers are looking for convenience, quick resolution & a positive experience when dealing with a business. Business owners need to focus on the growing their bottom line & need to have processes in place to keep other areas of the business operating effectively and video interaction is rapidly becoming an invaluable, global communication tool, especially in contact centres
To solve these needs:
1. We take the time to carefully understand your contact centre process, productivity & customer engagement challenges to provide a custom outsourcing solution
2. We integrate innovative, digital solutions into your processes to improve customer experience & to build a business for the future
3. Video-based agent/customer engagement is a key communication channel in our service offering
If you are looking for a professional & experienced outsourcing specialist so you can create capacity within your organisation for focus on your core business, get in touch with me today