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Member Profile

Roy Hazelwood (19 Yrs in the industry)
Manager Customer Contact Centre
Anglicare Sydney

Past:

EMC

7 Connections

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Company Details

Anglicare Sydney

A Christian Not for Profit company serving the community and aged care sectors in Sydney

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Editorial Contributions

How Has COVID-19 Affected Call, E-mail Volumes In Your Center? - Part 2

If you operate a center - has call, email, chat traffic increased, decreased or stayed the same since the virus emerged? AND, if its changed up or down how? and how have you managed the change?
March 26, 2020 5:00 AM

738

Recommendations To Help Manage The Virus Impact. - Part 1

What recommendations can you share with others who are looking for ideas on what they can do to help manage the effects of the virus on their business?
March 23, 2020 5:00 AM

551

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