Degree in Electrical and Computer Engineering at IST (Higher Technical Institute). Post-Graduate in Management at INSEAD. Post-Graduate in Marketing at ISCTE;
Former Director of Customer Support at TMN (largest mobile telecommunications operator in Portugal). Former Director of Customer Support and Information Systems at ONI (alternative provider of fixed telecommunications in Portugal). Former Director of Contact Center at Portugal Telecom;
University lecturer at the UCL - Catholic University of Lisbon, ISCTE - Higher Institute of Labour and Companies, UNL - New University of Lisbon and LISS - Lusofona Information Systems School;
President of AproCS - The Association of Customer Service Professionals in Portugal;
Partner of InPar – In Partnership Business Consulting, established in 2008, specialized in Customer Experience Management;
Regular presence as Keynote Speaker at International Conferences organized by well recognized organizations such as IQPC, IFE, IDC, Jacob Fleming and APCC – Associação Portuguesa de Contact Centers.
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