Expertise in providing vision and strategy to lead operations to increased levels of performance and productivity, while enriching the customer experience. Aligns company’s initiatives with customer needs/trends to provide innovative solutions that facilitate sustainable profitable growth and processes that are repeatable, reliable and scalable. A motivational and hands-on leader who builds inspired world class customer facing organizations that consistently exceed expectations. Experienced in a variety of size organizations, ranging from start-ups looking to launch, to larger organizations looking to improve operational performance and initiate a turnaround. Has been invited to speak nationally and internationally on operational metrics, performance management and employee motivation.