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Member Profile

Russell Onofrio (9 Yrs in the industry)
Partner
Cross-Rhodes Management Consulting

 

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About Me, My Hobbies & Interests!

Expertise in providing vision and strategy to lead operations to increased levels of performance and productivity, while enriching the customer experience. Aligns company’s initiatives with customer needs/trends to provide innovative solutions that facilitate sustainable profitable growth and processes that are repeatable, reliable and scalable. A motivational and hands-on leader who builds inspired world class customer facing organizations that consistently exceed expectations. Experienced in a variety of size organizations, ranging from start-ups looking to launch, to larger organizations looking to improve operational performance and initiate a turnaround. Has been invited to speak nationally and internationally on operational metrics, performance management and employee motivation.

Company Details

Cross-Rhodes is a firm who specializes in analyzing, improving and designing business processes to enhance the employee and customer experience as well as reduce cost. We help companies rethink how work gets done by optimizing the way people and tools work together to deliver results. Our services range from a quick one-week Efficient Experience Assessment (within a business process or a contact center) to assistance with full-blown re-engineering projects.
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