ComputerTel is a communications company specialising in the supply of voice/data recording and quality evaluation solutions, since 1988. We focus on providing cost effective solutions to meet many varied requirements of the UK market, from stand alone units through to CTI based solutions, integrated with not only the major telephone systems, but also customer databases. Our experience has helped achieve a strong knowledge within many markets. This has helped us gain an enviable customer relationship. Clients include: Indesit, Last Minute.com, National Express, TrailFinders, and The Train Line, to name a few. Our philosophy is to always give our customers the most innovative and cost effective solution to meet their present and future requirements. In everything we do our clients and the service we provide them, always comes first.Please Login (add)
Technology has many uses, but to the contact center industry, which at its core is based on customer service, how can technology improve service levels? We asked industry professionals for their top tips regarding the use of technology in relation to improving customer service. May 28, 2010 5:00 AM
With so many companies providing different services, the range in quality customer service must be just as diverse. We wanted to know which industry sectors provided great service and which ones were poor, so we asked industry professionals for their opinions. April 29, 2010 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...