Established in 2008, NovelVox creates flexible Contact Center Agent Desktops and Wallboards for Customers of all sizes, ranging from Enterprise Organizations to more dynamic customer centric companies. Our products are designed to compliment a variety of Contact Center vendors including, Cisco, Avaya and Genesys.
Our mission is to provide our customers with a fully customized agent desktop that will empower contact center agents with the right information at the right time, every time.Please Login (add)
Gamification is a system developed for contact centres to deliver superior customer experience, assist with agent training and goal completions. Learn more about how Gamification can help agents on a daily basis, motivate them to improve performance and increase job satisfaction. February 6, 2018 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...