Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
Sabu Mathew | Personal Profile
Experienced professional with an overall work experience of around 12 years and more than 7 years specializing in contact center, work force planning & management which includes Capacity Planning, Forecasting, Scheduling, Reporting & Analysis, WFM transitions, Crisis Management, Business Continuity Planning etc. Hands on experience on WFM tools & softwares