ICODE Customer Management (“ICM”) is a leading Indian BPO company providing a wide range of outsourcing services to the Mortgage, Banking & Finance, wireless and landline, Insurance, Healthcare and Legal industries. We work with our clients in North America, UK, Canada, Ireland to reduce overall cost of operations by 40-50% while maintaining quality and decreasing turnaround time.
The Corporate office and primary BPO centre is located at 482, Udyog Vihar, Phase V, Gurgaon, India.
The briefs of our call center
o State of the art infrastructure with end to end recording system using the Concerto Ensemble Pro, Avaya IPBAX and other Hardware from Cisco and Hp.
o Process Excellence in all service bands coupled with deep domain expertise with a cumulative experience of 200+ years.
o Stringent Operational and Quality Control Processes.
o Focus on quality recruitment and training.
o Close coordination and working relationship with our clients for training and quality calibration.
o Full Compliance to all the telemarketing laws in U.S, U.K. and AUS.