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Member Profile

Sapto Panglipur
Assistant Vice President

PT. Bank Central Asia, Tbk
(Verified Admin.)653 Connections

NEW!

About Me, My Hobbies & Interests!

My experiences in contact center industry are: - October 2006, I became regular agent and on July 2007 I became as priority agent inbound who responsible in give information, suggestions, make reports of customers' request and handling customers’ complaint. - July 2008, I became Email Correspondent Staff in my contact center. - November 2010, I became a Supervisor at my Contact center for inbound service, Social Media and Email Correspondent Services. - December 2012, I became a WFM Supervisor. And some of my achievements in my contact center : 1. The Best Back Office 2012 held by ICCA ( national contact center award ) 2. The 3rd best CRM 2012 held by The National Championship Customer Service Award 3. The Best Supervisor 2013 Internal award in my contact center. 4. The 2nd Best Supervisor 2014 held by ICCA ( national contact center award ) 5. As presenter at several moments in contact center benchmarking in my contact center. 6. As presenter at Contact Center World 2013 and 2014 for several categories.

Company Details

CORPORATE MEMBER

PT. Bank Central Asia, Tbk

BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997.

Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998.

Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.

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