Assistant Vice President
PT. Bank Central Asia, Tbk
(Verified Admin.)653 Connections
My experiences in contact center industry are: - October 2006, I became regular agent and on July 2007 I became as priority agent inbound who responsible in give information, suggestions, make reports of customers' request and handling customers’ complaint. - July 2008, I became Email Correspondent Staff in my contact center. - November 2010, I became a Supervisor at my Contact center for inbound service, Social Media and Email Correspondent Services. - December 2012, I became a WFM Supervisor. And some of my achievements in my contact center : 1. The Best Back Office 2012 held by ICCA ( national contact center award ) 2. The 3rd best CRM 2012 held by The National Championship Customer Service Award 3. The Best Supervisor 2013 Internal award in my contact center. 4. The 2nd Best Supervisor 2014 held by ICCA ( national contact center award ) 5. As presenter at several moments in contact center benchmarking in my contact center. 6. As presenter at Contact Center World 2013 and 2014 for several categories.
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