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Sarah Brady (4 Yrs in the industry)
Customer Experience Specialist
SJS Solutions
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Company Details

Founded in 2001 SJS Solutions is a provider in contact center optimisation. It’s no secret that people are the most expensive part of any contact centre operation. How do you motivate, protect, engage and develop your most important resource? Optymyse Smart Contact Center Visuals offer a neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers visuals which unlock the full potential of your contact center whilst protecting the mental wellbeing of all of your employees. We don’t believe in the old mantra of, “if something can be measured, it should be measured.” Metrics alone simply can’t deliver the organisational improvements that contact centres are looking for – and they certainly have minimal impact on improving customer experience. The true power of Optymyse is that it encourages a complete rethink of how you use information to drive positive customer experiences time and time again. It’s a win-win situation. SJS Solutions are passionate about optimising contact centres. Optymyse was designed specifically to break the cycle of expensive workforce issues and promote employee wellness. This not only saves you time and money, it also allows agents to deliver outstanding customer experiences. If you’re looking for a scientifically supported way to create a SCARF-compliant contact centre environment which puts your employees needs first,

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If you sell contact centre solutions and would like to learn The Art of Selling to CS Managers, understand the science behind agent engagement or how to deliver value added technology guaranteed to have a positive impact on agents? Contact SJS so we can Schedule a Call.
February 1, 2018
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