Scott has over 25 years in training and development with Fortune 500 companies in Health & Life Insurance, Finance, and Government sectors. He positions learning as a tactical function of the business, employing a systems approach to needs assessment, design, implementation, evaluation, and feedback. Scott leads sessions in team building, generational diversity, customer service, sales, and management development. He uses his knowledge of client-based systems training to promote high functioning work teams, improved agent navigation and self-sufficiency, and functional utilization of various CRM platforms. Scott has an MBA from LaSalle University, a Bachelor of Science in Education, and is licensed in PA for Life, Fixed Annuities, Accident, and Health. He holds a Six Sigma Yellow Belt in process improvement and the Instructional I Professional Certificate issued by the Commonwealth of PA.