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Member Profile

Sean L'Italien (16 Yrs in the industry)
COO

Sage Outsource Solutions
(Verified Admin.)

NEW!

About Me, My Hobbies & Interests!

Fifteen year industry veteran. Began as an L1 agent supporting a rapidly-growing SaaS company. Have progressed through all aspects of the contact center business - L2/Escalation, team lead, HR/Payroll, QA, and partner management. Grew a seven-agent test team to over 70 agents over a three month period and exceeded all performance and quality targets. Currently responsible for the day-to-day operations and expansion of our boutique, 100% onshore center based out of South Florida.

Company Details

Sage Outsource Solutions

Sage is a 100% US-Based, family-owned and operated boutique contact center focused on the SaaS industry.

For almost 20 years we have been delighting our clients' customers. From startups to Fortune 1000, we specialize in providing an unmatched customer experience to fast paced, rapidly evolving companies.