My name is Shad Mortazavi and I am the Founder and Managing Director of OpenIQ, a trusted ICT strategic consultancy based in Sydney, Australia. An accomplished technologist with over 20 years’ experience in senior IT leadership roles, I’ve built and managed world-class teams, delivering complex IT projects and solutions in the UK, US and Australia. Technologies and their application to the business world have long been a passion of mine. I began my fascination with IT as a young man and followed this through to senior management roles as CIO, Technical Director, Managing Director and Workplace Consultant. My proudest achievement was the creation of the OpenIQ group. ► Home to a range of innovative business products, OpenIQ combines ICT consulting, software development, space utilisation software/hardware, and OpenIQ Contact Centre (OpenIQ-CC), our game-changing contact centre software suite that we believe until recently has been a "best kept secret”. Contact centres need both software and consulting expertise to provide exceptional customer service – and that’s where OpenIQ-CC comes in. ► An industry leader, OpenIQ-CC provides best-in-class inbound and outbound voice and video CALL RECORDING, SCREEN CAPTURE, CUSTOMER SATISFACTION, AGENT EVALUATION and WORKFORCE MANAGEMENT for contact centres in insurance, banking and government. OpenIQ-CC has been built from the ground up in consultation with customers, leading voice and data technologists, and various solution vendors to solve current and future call recording requirements. Our ethos is to invest heavily in LOCAL TALENT rather than outsource development overseas. This enables us to deliver results FAST and supports our ability to develop and adapt the product to meet individual business needs. We can scale our services to support a single user or large call centre so that whatever the configuration, OpenIQ-CC offers a complete, NO FUSS, turnkey solution.