Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Eric Sherman
VP Business Development
17
Scott Walles
Operations Manager
10
Wayne Henry
Head Continuous Improvement Coordinator
38
Esra Eren
Aegon Hayat ve Emeklilik A.Ş.
169
Samara Johansson
Marketing Manager
16

Member Profile

Shad Mortazavi (13 Yrs in the industry)
Managing Director
OpenIQ
     (Verified Admin.)6 Connections

 

NEW!

About Me, My Hobbies & Interests!

My name is Shad Mortazavi and I am the Founder and Managing Director of OpenIQ, a trusted ICT strategic consultancy based in Sydney, Australia. An accomplished technologist with over 20 years’ experience in senior IT leadership roles, I’ve built and managed world-class teams, delivering complex IT projects and solutions in the UK, US and Australia. Technologies and their application to the business world have long been a passion of mine. I began my fascination with IT as a young man and followed this through to senior management roles as CIO, Technical Director, Managing Director and Workplace Consultant. My proudest achievement was the creation of the OpenIQ group. ► Home to a range of innovative business products, OpenIQ combines ICT consulting, software development, space utilisation software/hardware, and OpenIQ Contact Centre (OpenIQ-CC), our game-changing contact centre software suite that we believe until recently has been a "best kept secret”. Contact centres need both software and consulting expertise to provide exceptional customer service – and that’s where OpenIQ-CC comes in. ► An industry leader, OpenIQ-CC provides best-in-class inbound and outbound voice and video CALL RECORDING, SCREEN CAPTURE, CUSTOMER SATISFACTION, AGENT EVALUATION and WORKFORCE MANAGEMENT for contact centres in insurance, banking and government. OpenIQ-CC has been built from the ground up in consultation with customers, leading voice and data technologists, and various solution vendors to solve current and future call recording requirements. Our ethos is to invest heavily in LOCAL TALENT rather than outsource development overseas. This enables us to deliver results FAST and supports our ability to develop and adapt the product to meet individual business needs. We can scale our services to support a single user or large call centre so that whatever the configuration, OpenIQ-CC offers a complete, NO FUSS, turnkey solution.

Company Details

OpenIQ was founded in 2010. Over the last 10 years OpenIQ has provided Workforce Optimisation to a number of global brands in insurance, banking, retail, leisure and government sectors.

In 2020 OpenIQ has launched its contact centre platform comprising of Cloud based telephony, contact centre, workforce optimisation and analytics delivered from AWS.


http://openiqcc.com
 
      (add)  

New 2021 Membership

Editorial Contributions

Cloud contact centre suite solution provider MaxContact will partner with Sydney-based OpenIQ to provide Australian enterprises with a suite of contact centre solutions.
September 22, 2020 7:34 PM
 1187 

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =