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Member Profile

Shane Coineandubh (23 Yrs in the industry)
Senior Systems Administrator
World Vision
Past:Ticketmaster Northwest
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About Me, My Hobbies & Interests!

I’m a Contact Center technology and operations specialist with 19 years of hands on experience. I take pride in providing excellent, efficient service and experience for customers and for agents. Excellence cannot happen in a vacuum. I have a proven track record of developing strong relationships with key internal and external resources to drive projects to successful completion. I have Extensive experience with maintenance, management and support of Avaya PBX, ACD, CTI, Predictive dialing platforms, Workforce Optimization and a diverse range of related systems. I’m adept at cultivating and managing vendor and partner relationships to integrate and deploy applications and processes to improve business unit effectiveness and efficiency.

Company Details

World Vision is a Christian humanitarian organization dedicated to working with children, families, and their communities worldwide to reach their full potential by tackling the causes of poverty and injustice.

We work in nearly 100 countries, serving all people, regardless of religion, race, ethnicity, or gender.

We believe in a full solution to poverty and injustice. We provide emergency assistance to children and families affected by disasters and conflict, partner with communities for long-term solutions to alleviate poverty, and advocate for justice on behalf of the poor.

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