I’m a Contact Center technology and operations specialist with 19 years of hands on experience. I take pride in providing excellent, efficient service and experience for customers and for agents. Excellence cannot happen in a vacuum. I have a proven track record of developing strong relationships with key internal and external resources to drive projects to successful completion. I have Extensive experience with maintenance, management and support of Avaya PBX, ACD, CTI, Predictive dialing platforms, Workforce Optimization and a diverse range of related systems. I’m adept at cultivating and managing vendor and partner relationships to integrate and deploy applications and processes to improve business unit effectiveness and efficiency.