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Eric Sherman
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Shannon Peberdy (3 Yrs in the industry)
International Event Coordinator
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About Me, My Hobbies & Interests!

My full name is Shannon Jade Peberdy, I am half Irish and half English currently living in London UK!

Company Details

ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.

New 2021 Membership

Editorial Contributions

Holiday special Instagram competition, closing on the 23rd December 2020. Win a lifetime Executive membership and a Monty Moose.
December 21, 2020 11:00 AM

About us - in 60 seconds!

Personal Board

This week's #mondaymotivation "There Is No Elevator To Success You Have To Take The Stairs" If you have any motivational quotes or mindfulness & wellness tips of your own that you would like to share then check out the new tool that we have created. On this page, we invite you to share some examples of how you manage and deal with challenges so that your knowledge and experience can be shared with others who may use your ideas to improve the quality of their life! Submit your ideas here - Who is going to spread some happiness today?
May 3, 2021 2:32 PM
| Online Conference Series | Employee Wellness & Mental Fitness. The world changed a year ago and even though vaccines are becoming available, the issue of mental fitness and wellbeing is becoming more and more important in our lives. For managers recognizing the telltale signs that staff may be struggling is critical. Understanding the tools available to help is also key. We talk to subject matter experts and contact center leaders who will share their experiences and best practices. What we will share through 1:1 interviews & presentations with experts: - What is mental fitness and employee wellness all about? - Your role as a leader - Spotting the signs and providing support - Tips and tricks for a work from homework/life balance - Managing yourself - Plus lots of other great tips and advice. When? 05/05/21, see website for regional times. FREE to sign up at | Join us for this 1/2 day event and learn some great tips, ideas and lessons
April 27, 2021 2:09 PM
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Wayne Henry Invictus BPO
Esteban Creasey ContactCenterWorld(Verified Admin)
Tyler Zawacki ContactCenterWorld(Verified Admin)
Eric Sherman Tyme Global Technologies
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