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Member Profile

Sharon Oatway (19 Yrs in the industry)
President & Chief Experience Officer
VereQuest Inc.
     (Verified Admin.)1 Connection

 

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About Me, My Hobbies & Interests!

An accomplished customer service, marketing and operations professional with success in start-up, turn-around and rapid growth situations. Skilled in identifying, developing and implementing alternative channels along with customer relationship marketing programs. Proven success in identifying key opportunities related to the overall customer experience and how it impacts revenue growth. Wide-ranging experience in the financial services, telecommunications and travel industries during periods ofdramatic growth and change. Proven track record in combining visionary planning with a practical, hands-on approach to drive results. An innovative, non-traditional problem-solver.

Company Details

VereQuest is best known for our independent, third party quality monitoring for contact centers that delivers short-/long-term results. Our proprietary approach to evaluating your customer’s experience helps your internal teams focus on what matters most to customers. Our high quality coaching support coupled with online training sustains performance. Cross-channel monitoring – Calls, Emails, Web Chat – makes it possible to focus on key areas of opportunity. Highly recommended by several long-term, clients, each global brands. An essential tool for any company who outsources their contact center. An important resource to ensure your internal QM is aligned with your customers' perception of service.

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Editorial Contributions

There are a number of different organizations that offer outsourced quality monitoring, from large companies in North America to offshore solutions and independent consultants. Choosing the right partner is key to seamlessly transitioning to an outsourced environment, realizing incremental benefits ...
January 2, 2017 5:00 AM
 1792 
Too often, in-house quality monitoring falls short in delivering added-value benefit to the organization, and is destined to land in the ‘cost’ column.
December 30, 2016 5:00 AM
 1800 

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