An accomplished customer service, marketing and operations professional with success in start-up, turn-around and rapid growth situations. Skilled in identifying, developing and implementing alternative channels along with customer relationship marketing programs. Proven success in identifying key opportunities related to the overall customer experience and how it impacts revenue growth. Wide-ranging experience in the financial services, telecommunications and travel industries during periods ofdramatic growth and change. Proven track record in combining visionary planning with a practical, hands-on approach to drive results. An innovative, non-traditional problem-solver.