Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Member Profile

Siamatendu Konayuma (13 Yrs in the industry)
Customer Service Manager
DHL Express International (Zambia) Limited
10 Connections

 

NEW!

About Me, My Hobbies & Interests!

I am an accomplished Customer Service Manager with 5+ years of experience in the Customer Service industry, seeking to use my acquired knowledge in planning, customer centricity, communication skills, Complaint handling, leading and motivating teams as well managing a call centre. I am creative and effective at presenting and developing unique customer experience through implementing continuous improvement initiatives. Currently an IT undergraduate pursuing a bachelors Degree in Computer Science with NCC Education on top of my original Marketing career with the Chartered Institute of Marketing in which I hold a professional diploma. I also have a number of awards both internal and external from various bodies such as the Stevie Awards, Zambia Institute of Marketing and the Chartered Institute for Customer Management Zambia in the field of Customer Service. Over the years with DHL I have been recognized as Customer Service Facilitator and have been training the Customer Service team in various Customer Service programs ranging from Soft Skills, interpersonal, communication, service recovery and Quality,

Company Details

DHL is part of Deutsche Post DHL and is the Logistics Company for the world. DHL is the global market leader in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers.

DHL's global network composed of more than 220 countries and territories and more than 300,000 employees worldwide, it offers customers superior service quality and local knowledge to satisfy their supply chain requirements.

DHL accepts its social responsibility by supporting climate protection, disaster management, and education.

    (add)  

ABOUT US IN 60 seconds!

Sponsor Message
Search for Members

Contact List

Tyler Zawacki ContactCenterWorld
(Verified Admin)
Pratish Karshan SA Commercial
(Verified Admin)
Annie Padayachee DHL Express South Africa
(Verified Admin)
Yuri Zager Smollan

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =