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Member Profile

Siamatendu Konayuma (13 Yrs in the industry)
Customer Service Manager
DHL Express International (Zambia) Limited
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About Me, My Hobbies & Interests!

I am an accomplished Customer Service Manager with 5+ years of experience in the Customer Service industry, seeking to use my acquired knowledge in planning, customer centricity, communication skills, Complaint handling, leading and motivating teams as well managing a call centre. I am creative and effective at presenting and developing unique customer experience through implementing continuous improvement initiatives. Currently an IT undergraduate pursuing a bachelors Degree in Computer Science with NCC Education on top of my original Marketing career with the Chartered Institute of Marketing in which I hold a professional diploma. I also have a number of awards both internal and external from various bodies such as the Stevie Awards, Zambia Institute of Marketing and the Chartered Institute for Customer Management Zambia in the field of Customer Service. Over the years with DHL I have been recognized as Customer Service Facilitator and have been training the Customer Service team in various Customer Service programs ranging from Soft Skills, interpersonal, communication, service recovery and Quality,

Company Details

DHL Express International (Zambia) Limited

DHL is part of Deutsche Post DHL and is the Logistics Company for the world. DHL is the global market leader in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers.

DHL's global network composed of more than 220 countries and territories and more than 300,000 employees worldwide, it offers customers superior service quality and local knowledge to satisfy their supply chain requirements.

DHL accepts its social responsibility by supporting climate protection, disaster management, and education.