A dynamic and well-versed leader of people with 10 years of BPO experience in Utilities, Telecommunications, Technology, Sales and Retail. Tenacious, focused and determined to succeed through operational excellence and a results driven mentality achieved through a People First ethos. I have a Track record of improving, developing and leading high-performing teams with consistent achievement in delivering profitable growth through operational Service Level management, sales and efficiency in challenging, fast-moving business environments. Call Centre Manager with demonstrable experience in: Off-Shore/Outsourcing; Client and Stakeholder Management; New Campaign Start Up; Recruitment; Training; Project Management; CPA/Hourly Rate Models; Customer Service; Inside Sales; and Up-sell.
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