I have more than 13 years of extensive and intensive experience in the telecommunications, technical, financial & travel verticals specializing in customer service and product support for voice, non-voice, email, chat, inbound and outbound environments. I have successfully launched and managed 2 major customer care programs. The first is for an American Banking institution and second is Canada’s largest Telco company. Currently, I launched a Travel Program for an LCC servicing the Asia-Pacific Region.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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