Maybank is a Malaysian financial services group with a growing presence in the ASEAN region and is among the top 120 banks in the world, including the third largest Islamic bank globally.
Maybank Group Customer Care (MGCC) a dedicated in-house Contact Centre is one of the important points of contact for existing and potential customers for Maybank. At MGCC the work culture is based on one vision that is “We Are Commit to Delight Our Customer with Fast, Friendly and Quality Service”, each time we engage with them. With over 500 staff and a Contact Centre that is operational 24/7, MGCC is one of largest in-house call centre financial institution in Malaysia.
On a daily basis, MGCC receives about 15,000 calls or 500 calls every half an hour during peak periods. Since its launch 16 years ago, MGCC supports customers from various lines of business (Banking & Finance, Unit Trust, Insurance, Credit Card, American Express (M) Charge Card, Cash Management and SME Banking).
Today, MGCC ensures that it continues to live our humanising mission and deliver our brand promise to customers as it expands its Regional footprint to provide operations support for Cash Management of Singapore and Greater China with more regional countries coming soon.Please Login (add)
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...