Member Profile

Sophorn Prim
Contact Center Sale Performance Team Leader
ANZ Royal Cambodia.Ltd

Company Details

ANZ Royal Bank is a joint venture with 55% owned by Australia and New Zealand Banking Group Limited and 45% by the Cambodia-based Royal Group of Companies (RGC).Contact Centre is the important channel of the bank in term of cusotmer interaction. We are the only central point telephone contact providing support for banking enquiries both Retail and Commercial, customer request, account maintenance, complaint resolution and other services related to banking process.
We are responsible for the daily operation and management enquiries from customers and ensure that they are well managed and resolved in a timely manner within our service level agreement, meeting and exceeding customers' expectations and satisfactions. Moreover, we are accountable for service excellence in terms of delivering customer satisfaction, high service quality, and high productivity and perform cross selling activities as required for the business. We are operating in Phnom Penh, Cambodia.