A unique IP-led initiative, addressing the convergence of omni-channel communications, as part of the various "Experience Management" theories, involving, voice, digital, social, mobility etc.
UNFYD(TM) - Suite of Experience Management products, delivered to a wide-range of Customer Experience focussed organisations, integrating omni-channel experience to customer interaction centers across channels (voice/self-service/email/chat/social/digital/mobility etc.)
UNFYD is an integrated social/digital platform providing seamless interaction & social listening combined with business process capabilities. One of its kind in the digital IP space, the platform gives enterprises a real-time view of happening of their BRAND in the digital space, across CX, marketing & other enterprise operations.
epmNXT - enables any organization to manage their Process, Program, Portfolio, Project and People, in an integrated model, enabling the platform to Prioritise, Plan, Manage, Measure, Monitor, Control and Evaluate business process. The platform strikes the ‘just right’ balance between Enterprise Program Management and Cost of Service.
Do you believe there is a correlation between the service you receive as a consumer and your loyalty to the supplier? We asked this question to professionals in the contact center industry to find out if the product makes the company, or if it’s the customer service. April 22, 2010 5:00 AM
Technology is a great enabler when used properly, and when used appropriately by contact centers can really improve customer service. We asked industry professionals for their top tip regarding the use of technology in relation to improving customer service. April 16, 2010 5:00 AM