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Member Profile

Srikanth Sesh (10 Yrs in the industry)
Founder & CEO
SmartConnect Technologies
5 Connections

 

Company Details

A unique IP-led initiative, addressing the convergence of omni-channel communications, as part of the various "Experience Management" theories, involving, voice, digital, social, mobility etc.

UNFYD(TM) - Suite of Experience Management products, delivered to a wide-range of Customer Experience focussed organisations, integrating omni-channel experience to customer interaction centers across channels (voice/self-service/email/chat/social/digital/mobility etc.)

UNFYD is an integrated social/digital platform providing seamless interaction & social listening combined with business process capabilities. One of its kind in the digital IP space, the platform gives enterprises a real-time view of happening of their BRAND in the digital space, across CX, marketing & other enterprise operations.

epmNXT - enables any organization to manage their Process, Program, Portfolio, Project and People, in an integrated model, enabling the platform to Prioritise, Plan, Manage, Measure, Monitor, Control and Evaluate business process. The platform strikes the ‘just right’ balance between Enterprise Program Management and Cost of Service.

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http://smartconnectt.com
 
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Editorial Contributions

Technology is a great enabler when used properly, and when used appropriately by contact centers can really improve customer service. We asked industry professionals for their top tip regarding the use of technology in relation to improving customer service.
April 16, 2010
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Everybody has their own definition of what great service is supposed to be, but if we want a straight answer, who better to ask than those in the customer service industry? We asked these professionals which industry sectors provide great service and which ones are poor.
April 8, 2010
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When it comes to customer service, different parts of the world may have different views on what it constitutes exactly. We asked industry professionals if they had noticed any differences in customer service by people from different cultures.
April 6, 2010
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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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