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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
A unique IP-led initiative, addressing the convergence of omni-channel communications, as part of the various "Experience Management" theories, involving, voice, digital, social, mobility etc.
UNFYD(TM) - Suite of Experience Management products, delivered to a wide-range of Customer Experience focussed organisations, integrating omni-channel experience to customer interaction centers across channels (voice/self-service/email/chat/social/digital/mobility etc.)
UNFYD is an integrated social/digital platform providing seamless interaction & social listening combined with business process capabilities. One of its kind in the digital IP space, the platform gives enterprises a real-time view of happening of their BRAND in the digital space, across CX, marketing & other enterprise operations.
epmNXT - enables any organization to manage their Process, Program, Portfolio, Project and People, in an integrated model, enabling the platform to Prioritise, Plan, Manage, Measure, Monitor, Control and Evaluate business process. The platform strikes the ‘just right’ balance between Enterprise Program Management and Cost of Service.