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Member Profile

Srikanth Sesh (14 Yrs in the industry)
Founder & CEO
SmartConnect Technologies
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About Me, My Hobbies & Interests!

I am a Management executive possessing a breadth of entrepreneurial experience and corporate-level successes with technology based businesses. I have around 25+ years of extensive and successful, operational and P&L leadership including, International consulting, strategic business planning, technology commercialization, project execution, business development, marketing & new market entry strategy, general management and change management expertise, valuations, acquisitions and asset divestitures. I have strong decision-making and people management skills and diversified demonstrated experience delivering bottom line results. Passionate and focused global business growth leader aka the “Global GROWTH-inator”. A successful action orientated experienced motivator of people adopting hands on approach. A strong record of over achievement with complex business solutions through creative planning and sales strategies. A Board-level communicator with international experience, strategic & tactical planning, developing new business emphasizing profit and revenue growth under tight cost and resource constraints. A leader with stature, style and confidence and a creator of “step” changes in performance providing clear strategic direction delivering significant growth. A proponent of solution selling techniques. Experienced in managing cultural & organizational change, people management, motivational techniques, P&L and budgets. Creates a competitive advantage for organizations & bottom line cost savings utilizing innovative information technology solutions while controlling and reducing IS expenses. Reputation as an innovative and dynamic agent of change. Team player and leader, with a "rolled-sleeves, can-do" ethic, who thrives in entrepreneurial environments, and works hands-on in leading a corporate function that delivers results and adds real value. Entrepreneur (4 start-ups), builder (4 M&A/JV’s) and change agent (5 turnarounds). Specialties: Leader, C-Level, Entrepreneur, Deal origination flow & shaping, Fund Raising, Divestitures, Negotiation, Blue Ocean Strategist, Rainmaker, Strategic Planning, Change management, Rapid Restructuring & Organizational Effectiveness, Cost Rationalization, Offshore Strategy, Advisory & Set-up, Offshore Governance & Audit, Mentoring & Coaching, Innovation Strategy (M&A), Market Entry Strategy, Branding, Intentional Marketing, Boardroom Management, BPO/KPO, SaaS, Managed Services, Cloud Computing.

Company Details

A unique IP-led initiative, addressing the convergence of omni-channel communications, as part of the various "Experience Management" theories, involving, voice, digital, social, mobility etc.

UNFYD(TM) - Suite of Experience Management products, delivered to a wide-range of Customer Experience focussed organisations, integrating omni-channel experience to customer interaction centers across channels (voice/self-service/email/chat/social/digital/mobility etc.)

UNFYD is an integrated social/digital platform providing seamless interaction & social listening combined with business process capabilities. One of its kind in the digital IP space, the platform gives enterprises a real-time view of happening of their BRAND in the digital space, across CX, marketing & other enterprise operations.

epmNXT - enables any organization to manage their Process, Program, Portfolio, Project and People, in an integrated model, enabling the platform to Prioritise, Plan, Manage, Measure, Monitor, Control and Evaluate business process. The platform strikes the ‘just right’ balance between Enterprise Program Management and Cost of Service.



Editorial Contributions

Technology is a great enabler when used properly, and when used appropriately by contact centers can really improve customer service. We asked industry professionals for their top tip regarding the use of technology in relation to improving customer service.
April 16, 2010
Everybody has their own definition of what great service is supposed to be, but if we want a straight answer, who better to ask than those in the customer service industry? We asked these professionals which industry sectors provide great service and which ones are poor.
April 8, 2010
When it comes to customer service, different parts of the world may have different views on what it constitutes exactly. We asked industry professionals if they had noticed any differences in customer service by people from different cultures.
April 6, 2010

Industry Champion!

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