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Member Profile

Stacy Bartels (21 Yrs in the industry)
Director, Operations
Rail Europe
274 Connections

 

NEW!

About Me, My Hobbies & Interests!

My attraction for travel became evident during my university years. After completing the Travel, Tourism and Hospitality certification at South Eastern Academy in Kissimmee, FL in 1998, I moved from Chicago to Orlando to pursue a career in the travel industry. My first experience in this trade began as a travel agent at cruise travel agency outside of Orlando, FL. I quickly became engrossed in the tourism environment and shortly went on to work for Universal Studios and various hotel chains.

 

A few years later, I made my way back to Chicago where I began My career with DER as a Telephone Sales Representative for the consolidated air department. After nine months, I was promoted to the Customer Service Department, where I managed multiple products and expanded my skillset.

 

 

In 2002, DER was purchased by Rail Europe, Inc. With organizational restructuring, I moved into the role of the Quality Assurance Specialist in 2006. There, I coordinated the creation and implementation of a quality assurance program for Rail Europe’s contact center. Once again building to my knowledgebase and management skills, I earned my way to my current role as Operations Manager for Rail Europe, Inc. in 2008.

 

In the past few years, I have developed my professional competencies in contact center management, accredited by completing the Mastery Certification in Call Center Supervision; and earned the ICMI® Certified Operations Manager professional designation. This certification demonstrates expertise in the operational management of a contact center; in addition to my daily tactical responsibilities of operating a successful contact center, including management of people, processes and technologies.

Company Details

Since opening shop in New York City in the 1930’s, we’ve become the leading authority of European rail in North America, representing more than 35 European railroads. We currently help more than one million visitors each year discover the rich heritage and scenic landscapes of Europe by train. And we’re privately held, with the French National Railroads (SNCF) and the Swiss Federal Railroads (SBB) as majority shareholders. Whether you want to experience the modernity of Western Europe or explore Eastern Europe’s emergence as a new destination, we can get you there. With ease and expertise.
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For those that record calls, when making a non-automated outbound call, do your agents advise callers that the call is being recorded or do you only offer that disclaimer on inbound calls?
July 1, 2013 9:43 PM

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