Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Nikola Cocovic
Head of Partnerships
Heriadhi Waskitho
Quality Auditor
Adrie Handria
Digital Analyst
Mezy Fadhila
HSSE Supervisor
Joel Jesper Alino
Vice President for Business Development
Safwan Khatib
Managing Director

Member Profile

Stacy Bartels (23 Yrs in the industry)
Director, Operations
Rail Europe
269 Connections



About Me, My Hobbies & Interests!

My attraction for travel became evident during my university years. After completing the Travel, Tourism and Hospitality certification at South Eastern Academy in Kissimmee, FL in 1998, I moved from Chicago to Orlando to pursue a career in the travel industry. My first experience in this trade began as a travel agent at cruise travel agency outside of Orlando, FL. I quickly became engrossed in the tourism environment and shortly went on to work for Universal Studios and various hotel chains.


A few years later, I made my way back to Chicago where I began My career with DER as a Telephone Sales Representative for the consolidated air department. After nine months, I was promoted to the Customer Service Department, where I managed multiple products and expanded my skillset.



In 2002, DER was purchased by Rail Europe, Inc. With organizational restructuring, I moved into the role of the Quality Assurance Specialist in 2006. There, I coordinated the creation and implementation of a quality assurance program for Rail Europe’s contact center. Once again building to my knowledgebase and management skills, I earned my way to my current role as Operations Manager for Rail Europe, Inc. in 2008.


In the past few years, I have developed my professional competencies in contact center management, accredited by completing the Mastery Certification in Call Center Supervision; and earned the ICMI® Certified Operations Manager professional designation. This certification demonstrates expertise in the operational management of a contact center; in addition to my daily tactical responsibilities of operating a successful contact center, including management of people, processes and technologies.

Company Details

Since opening shop in New York City in the 1930’s, we’ve become the leading authority of European rail in North America, representing more than 35 European railroads. We currently help more than one million visitors each year discover the rich heritage and scenic landscapes of Europe by train. And we’re privately held, with the French National Railroads (SNCF) and the Swiss Federal Railroads (SBB) as majority shareholders. Whether you want to experience the modernity of Western Europe or explore Eastern Europe’s emergence as a new destination, we can get you there. With ease and expertise.

Personal Board

For those that record calls, when making a non-automated outbound call, do your agents advise callers that the call is being recorded or do you only offer that disclaimer on inbound calls?
July 1, 2013 4:43 PM

Search for Members

Contact List

Esteban Creasey ContactCenterWorld
(Verified Admin)
Angela Wanodya Sawangi PT Bank Central Asia Tbk
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Grace Heny 168Solution
(Verified Admin)
Sharon Price ContactCenterWorld
(Verified Admin)
Sam Zuccarello SingTel Optus
Elif Diplen Birol ContactCenterWorld
(Verified Admin)
Showing 1 - 7 of 269 items
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =