Stan Lucas is currently a Vice President with Global Response, an outsourced contact center services provider and the principal consultant of Lucas Advising. With 20 years of experience spanning contact center management, financial services and retail insight gathering, Stan is immersed in the process of creating consistent omni-channel client journeys. Along with managing internal and outsourced contact center relationships, Stan has designed and implemented experiences for many retailers, such as Macys, Lane Bryant and Catherines.
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