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Member Profile

Steffen Wuth
Managing Director

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My Role As A CX Champion In My Company

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Editorial Contributions

Always Room For Improvement

In your opinion, do you believe the customer service you get today from other companies is better or worse than it was say 5 years ago? We asked contact center professionals for their views on this question, as they would know the state of customer service best.
April 27, 2010

14562

Going Wrong With Customer Service

We’ve all had the pleasure of experiencing bad service at one time or another and it begs the question, where do companies go wrong with the service they provide? We asked Contact Center Professionals for the answers to discover the source of terrible customer service.
April 19, 2010

14028

Keeping the Worst for Last

We all experience bad service at times, but sometimes the service is so bad we cannot comprehend how the company still remains in operation. We asked industry professionals to share with us one of the worst customer service experiences they experienced.
April 9, 2010

13007