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Member Profile

AMBASSADOR
EXECUTIVE MEMBER
Stephen Pace (25 Yrs in the industry)
CEO
SJS Solutions
     (Verified Admin.)
Past:EDS
87 Connections

   

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About Me, My Hobbies & Interests!

By the age of 25, Steve was Customer Service Manager for TNT Express working from their HQ in Amsterdam. In this role, Steve was involved in every aspect of maintaining the highest levels of customer experience in the industry. After moving back to the UK. Steve ran a small contact centre for a logistics company in Newbury, England. Using his unique management style, Steve was able to win the trust of his team before being head-hunted to set up the UK branch of a Dutch e-tailoring company. Unfortunately, this business venture was short lived – as bigger players like Amazon started to come onto the scene. It soon became clear that this venture would not be sustainable. Steve was given the task of shutting up the shop and firing the two young software developers he had working for him. However, with every crisis comes opportunity. Newly unemployed Steve found himself sitting in a pub garden with his two developers discussing what to do next. During this conversation one of Steve’s developers mentioned that the recruitment company his mother worked for was looking to develop a recruitment website that could match candidates to employers. Back in 2001, this was a radical idea that hadn’t really been done before. After meeting with the recruitment company to discuss their needs and what would be involved in the project, the boys walked away with an order for £32,000 to develop the website and enough work for years to come. It was at this point that SJS Solutions was officially born. 2nd Dan Black Belt in Karate, accomplished Surfer and Windsurfer, father of 2 kids (24 and 22), live in Southern Spain, practiced Qi Gong for 25 years, UPW graduate, always learning new ways to be stress free and happy.

Company Details

Founded in 2001 SJS Solutions is a provider in contact center optimisation. It’s no secret that people are the most expensive part of any contact centre operation. How do you motivate, protect, engage and develop your most important resource? Optymyse Smart Contact Center Visuals offer a neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers visuals which unlock the full potential of your contact center whilst protecting the mental wellbeing of all of your employees. We don’t believe in the old mantra of, “if something can be measured, it should be measured.” Metrics alone simply can’t deliver the organisational improvements that contact centres are looking for – and they certainly have minimal impact on improving customer experience. The true power of Optymyse is that it encourages a complete rethink of how you use information to drive positive customer experiences time and time again. It’s a win-win situation. SJS Solutions are passionate about optimising contact centres. Optymyse was designed specifically to break the cycle of expensive workforce issues and promote employee wellness. This not only saves you time and money, it also allows agents to deliver outstanding customer experiences. If you’re looking for a scientifically supported way to create a SCARF-compliant contact centre environment which puts your employees needs first,

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Editorial Contributions

Telecommunications and contact center solutions provider DataTel Communications become the first US partner awarded Gold Partner Status by visual mental health and wellness solutions developers SJS Solutions Ltd.
June 22, 2021 3:09 AM
 1
 412 
It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we asked members around the World about their experi...
May 17, 2021 5:00 AM
 295 

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