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CUSTOMER EXPERIENCE BEST PRACTICES

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ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

Member Profile

Stephen Pace (32 Yrs in the industry)
CEO
SJS Solutions
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Company Details

Founded in 2001 SJS Solutions have dedicated over 16 years to the improvement of contact centres across the globe. We take a consultative approach towards solving the biggest challenge facing call and contact centres today, the retention of good agents (CSRs).

According to Gallup just 31% of employees are engaged at work and an improvement in worker engagement of just 5%-10% can result in an increase of approximately 1,227 to 2,454 more available call minutes per agent per year.

Optymyse is more than just a wallboard, it’s a completely new way to empower, engage and motivate your agents. To have the biggest impact we strongly encourage our customers to replace negative call handling metrics with Customer Satisfaction (CSAT) and Net Promotor Scores (NPS), and to move as far away from traditional wallboard or dashboards layouts as possible.

By using the latest REST API and Browser-Based technology we give our customers the ability to re-connect agents to their brands, remind them of core company values, be empowered, satisfied and most of all have access to the information they need to deliver positive customer experiences.

When purchasing Optymyse, flexible wallboard software, customers also receive the tools, knowledge and support required to create amazing contact centers, filled with happy, engaged, loyal agents.

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If you sell contact centre solutions and would like to learn The Art of Selling to CS Managers, understand the science behind agent engagement or how to deliver value added technology guaranteed to have a positive impact on agents? Contact SJS so we can Schedule a Call.
February 1, 2018 5:00 AM
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