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New research by ContactBabel reveals that there has been a significant drop in employment within the US contact center industry, which employs around 3.6% of the nation's working population. December 14, 2009
The UK Contact Centre Operational Review (5th edition - 2007) is a study of the performance, operations, technology and HR aspects of 211 UK contact centre operations. The following industry research is a section that deals with contact centre agent attrition. November 26, 2007