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Member Profile

Steve Pels (26 Yrs in the industry)
Director

Contact Centre Action
(Verified Admin.)

Past:

Damovo
NAB

138 Connections

Company Details

Contact Centre Action

The services provided by Contact Centre Action, and the experience we have is unique in the market today. In operation since 2003, we can provide the total solution to your contact centre consulting and recruitment needs.

We have ‘hands on’ operational experience in training, operating and managing contact centres. We don’t just teach and understand the theories, we have practical experience in managing staff in this often high-pressure environment. This experience includes recruiting, customer service, metrics and measurements, staff retention, process improvement, cost reduction, contact centre relocation and centralisation.

We have independent knowledge of a variety of technologies from multiple vendors, including ACD, IVR, workforce management, call recording, CTI, speech recognition, biometric verification, quality management, performance management, customer surveys, outbound diallers and speech analytics – in both on-premise and hosted environments.

We are totally independent. We do not sell technical solutions, neither do we have any commercial relationships with any

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Editorial Contributions

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Acquiring New Contact Centre Technology - Part 5

In this series we discuss the process of acquiring new technology for your contact centre, and provide some suggestions to ensure a successful project. This article is the fifth in the series.
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Acquiring New Contact Centre Technology - Part 4

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Acquiring New Contact Centre Technology - Part Three - Types of Solution Available

In the third of this article series we discuss the process of acquiring new technology for your contact centre, and provide some suggestions to ensure a successful project.
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Showing 1 - 3 of 15 items