Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Member Profile

AMBASSADOR

EXECUTIVE MEMBER

Steve Pels (23 Yrs in the industry)
Director
Contact Centre Action

Past:

Damovo
NAB

171 Connections

Company Details

Contact Centre Action

The services provided by Contact Centre Action, and the experience we have is unique in the market today. In operation since 2003, we can provide the total solution to your contact centre consulting and recruitment needs.

We have ‘hands on’ operational experience in training, operating and managing contact centres. We don’t just teach and understand the theories, we have practical experience in managing staff in this often high-pressure environment. This experience includes recruiting, customer service, metrics and measurements, staff retention, process improvement, cost reduction, contact centre relocation and centralisation.

We have independent knowledge of a variety of technologies from multiple vendors, including ACD, IVR, workforce management, call recording, CTI, speech recognition, biometric verification, quality management, performance management, customer surveys, outbound diallers and speech analytics – in both on-premise and hosted environments.

We are totally independent. We do not sell technical solutions, neither do we have any commercial relationships with any

http://ccaction.com.au/?doing_wp_cron=1594473281.8942399024963378906250

(add)

(company social exchange program)

Editorial Contributions

Tips for Successful Contact Centre Management - Communicate & All Hands On Deck!

Communication within a contact centre is difficult to get right. It shouldn’t be too much or key messages are going to get ‘lost’ in the noise. It also shouldn’t be too little – staff need to know what is going on and how it affects them.
August 3, 2016 5:00 AM

Siala Uepa-Holmes | Debitsuccess

Love it. Thank you.

August 5, 2016 1:23 AM EST

4541

Tips for Successful Contact Centre Management - Part 7

In this series we will look at some of the common mistakes made by contact centre managers, as seen by our work in the Australian contact centre industry.
August 1, 2016 5:00 AM

4120