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Member Profile

Steve Trifelos (28 Yrs in the industry)
Director, Strategic Partnerships
ITM Marketing, Inc.

Past:

Ameridial, Inc.

4 Connections

Company Details

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Intelemedia

Intelemedia offers a new breed of call center services by combining industry-leading technology with a platform uniting top performing agents from multiple call center companies. The end result is improved control, convenience, performance, customer experience and ROI.

Operating since 1993, Intelemedia offers one contract, one invoice, one platform, elite reps—the best in vertical—industry leading sales and customer service applications. Differentiators include advanced call routing, analytical and comparative analysis, deeper transparency and insight, and centralized reporting.

Working with more than 50 quality outsourcers, Intelemedia can provide complete end-to-end management of your program.

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Editorial Contributions

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Continuous Improvement

As an industry that reaches a global market, the future growth and success of contact centers requires that you constantly look at ways to improve your ability to serve customers worldwide. Find out what some industry leaders have planned as part of their continuous improvement strategies.
September 3, 2009

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Technological Evolution: Going too Fast?

Technology has been taking some huge steps recently, especially in the telecoms and computer industry. Considering that the contact center industry is dependent on adapting the latest communication technologies and software, how is this evolutionary race affecting the business as a whole?
July 21, 2009

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What Are The Best Ways To Motivate Agents?

The rate of attrition is usually listed as a top problem in contact centers. Not only is training new recruits expensive, but the loss of experienced agents is also detrimental. Why do agents leave? Most list a lack of motivation for the job as a primary reason. Industry professionals share with...
July 17, 2009

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