Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Knowledge Powered Solutions specialise in saving your organisation time by maximising the knowledge in your company. With a natural language search facility, critical knowledge and learning are captured, distributed, tracked and measured efficiently and effectively, improving the productivity and performance of the entire enterprise. Knowledge Powered Solutions offer an easy-to-use, out of the box solution, enabling non-technical users to quickly create exceptional quality knowledge transfer.
Our product has been a key driver for not only savings but also increased service delivery/customer satisfaction across
· Contact Centres (first time call responses dramatically improved & reduced training times achieved) and
· Web self service improvements (reducing avoidable contacts) and
· HR Functions.
The product can be used in one, two or all three of the areas listed above.Please Login