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Member Profile

Sue Waller
Business Development Manager
Knowledge Powered Solutions
3 Connections


About Me, My Hobbies & Interests!

Business development manager for Knowledge Powered Solutions.  Areas of responsibility include; inbound call centres and self service (faq's on websites/intranet search facilities).  I help organisations to improve their efficiency by increasing their call resolution and offering an improved customer relationships (internal and external).   Through the Universal system all customers (and / or staff) can find the solution that they are looking for.  The system also allows users to call upon knowledge where ever it is without the need to put it in one place.  Through use of the system, customers can also help you to identify knowledge gaps in the system and subsequent allow you to add this knowledge/intelligence.  Universal can be deployed quickly so benefits can be seen immediately.

Company Details

Knowledge Powered Solutions specialise in saving your organisation time by maximising the knowledge in your company. With a natural language search facility, critical knowledge and learning are captured, distributed, tracked and measured efficiently and effectively, improving the productivity and performance of the entire enterprise. Knowledge Powered Solutions offer an easy-to-use, out of the box solution, enabling non-technical users to quickly create exceptional quality knowledge transfer.

Our product has been a key driver for not only savings but also increased service delivery/customer satisfaction across

· Contact Centres (first time call responses dramatically improved & reduced training times achieved) and

· Web self service improvements (reducing avoidable contacts) and

· HR Functions.

The product can be used in one, two or all three of the areas listed above.


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Raj Wadhwani ContactCenterWorld
(Verified Admin)
Gerry Brown The Customer Lifeguard
(Verified Admin)
Jennifer Penn CCA International
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