Sultan is a digital transformation professional with 10 years of board-level experience within various clients & the media industry. Strongly believes in identifying opportunities & leveraging business values using digital media, evolving digital customer experience in order to build a meaningful relationship. He joined Indosat Ooredoo in 2017 where he transforms the conventional customer service process into a digital-friendly customer experience touch-points. His recent works include the implementation of Integrated Digital Contact Center tools to support agent Working From Home abilities, sales and services A.I-driven automation via INDIRA - Indosat Digital Representative Assistant and the enablement of IM3Ooredoo Official WhatsApp. Sultan is also curious about topics such as learning and innovation where it leads him to various opportunities to share his expertise in classroom workshops and conference talks as a keynote presenter.