We are a company with 40 man years of Customer Interaction and Contact center management experience. We have built a suite of products on the customer engagement space with all our experience and knowledge of what is best for a business to support customers. We have introducted a simple but yet powerful workspace to suit to agent needs to service customers without loading a agent with tons of information which may or may not suite a customer needs. Our video capabilities are powerful, we have extended that to web conferencing as well to suite enterprise needs. We also have developed social miner, Chat integration with social media apps, chat bots and many other solutions which transforms a customer experience while reducing costs and improves first contact resolution.
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With multiple centers across Russia, this award winning center talks about best practices. Presented by - Elena Shcherbakova
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