Sunil Kappal works as a Senior Manager Analytics for the R Systems Group. He has more than 19 years of experience in quality management, contact center operations management/analytics, business intelligence, and data analytics. Sunil has also earned a certificate of Distinction in the field of Healthcare Innovation and Entrepreneurship from Duke University of North Carolina, and has been one of the 5 Laureates of a massive open online course provider accredited by UNESCO who won the WISE award held at Qatar in 2013. Sunil has also worked as a Beta Tester for IBM Watson Analytics Application.
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