Transforming the customer engagement process to improve contact center efficiency and build customer lifetime value. Susan is an accomplished sale executive with a proven track record in developing and leading high growth enterprise software and solutions teams. Thriving in start-up environments, Susan brings together rigorous sales process/methodology, operational efficiency and innovative go-to-market strategies enabling organizations to realize double-digit growth. After graduating from the University of North Texas with a Masters in Science, Susan entered the high technology industry in Dallas where her passion for solving difficult business problems with emerging technologies was ignited. Driven to deliver transformational business value to her customers, Susan has amassed knowledge in a broad discipline of technologies ranging from quality assurance to data center automation to mobile user experiences. She has worked for leading software companies such as Mercury, Opsware/Hewlett-Packard, Yammer, Perfecto Mobile and Invodo. She relocated to Austin 10 years ago to get closer to the Austin technology start up community.