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Member Profile

Susana Nova
78 Connections


About Me, My Hobbies & Interests!

I have seven years of experience working in Contact Center. I started in November 2006 as an Agent. My dedication, curiosity and professionalism converged, in June 2007, in a promotion to Inbound team leader. With great satisfaction and enthusiasm I grab this opportunity with all my strength. This effort allowed me to maintain a steady growth in my career and in March 2009 I got the chance to experience the Telemarketing area as a Supervisor. After more than two years in sales I got another challenge proposal (in September 2011). Since then, until today, I lead an Inbound team as a Supervisor. I am well known for my professionalism, enthusiasm, high levels of motivation, continuous mind set improvement, positivism and all of these have been recognized by team members, top management at Montepio and Client satisfaction levels.

Company Details

Montepio, formerly Montepio Geral, is a Portuguese banking company.

Personal Board

Great experience at EMEA conference. It was a long but a very rewarding process. I already miss it. Congratulations to all presenters (for sharing so many best practices) and for the CCW organization ...
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June 30, 2014 12:00 PM
So far it has been a fantastic experience. Amazing presentations with extraordinary people. Thank you for the opportunity!
June 26, 2014 11:33 AM

About us - in 60 seconds!

Personal Awards

ContactCenterWorld - Top Ranking Performers Awards EMEA 2014: Ranked #2 for Best Contact Center Supe...
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June 28, 2014 5:00 AM
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Elif Diplen ContactCenterWorld
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Burcin Gunes Türk Ekonomi Bankası (TEB)
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Emir Karagüler Vodafone Turkey
(Verified Admin)
Miray Yilmaz Teleperformance Turkey
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