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Member Profile

Thomas Christenson



About Me, My Hobbies & Interests!

Energetic and effective team leader with international, multi-cultural management experience Results-driven leader with proven track record of improving performance by implementing revenue growth initiatives and cutting costs. Extensive experience managing complex, human capital businesses which require deep understanding of critical business drivers in multiple markets and industries; successful building relationships, identifying and controlling critical problem areas and delivering on customer commitments. Proven ability to manage and motivate global teams of more than 2,000 employees and manage a business unit with operating budget exceeding $300 million. SELECTED ACCOMPLISHMENTS:** Achieved $200 million run-rate savings (15%) within 24 months through infrastructure and spending savings as well as reductions in staff (1,500+)** Led strategic plan to improve 3-year organic growth from 0% to 8% – transformed from a regional business into a global products business** Merged and integrated 3 different operating companies to form a $500 million revenue benefits outsourcer (401k, healthcare and pension administration) and a double digit growth platform ** Implemented a sales campaign that resulted in a 170% increase in the pipeline business – contributed $25 million incremental new business in 9 months** Leveraged Six Sigma principles to reduce staff by 20%, improve customer service, eliminate process bottlenecks and centralize operationsSpecialties: P&L management Performance improvementCustomer relationship managementSix Sigma workflow optimizationBudget planning / Expense controlMatrix managementStrategic planningM&A – deal execution and integrationNew business developmentChange managementStrategic sourcing and purchasingTeam building, mentoring and coaching

Company Details

For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.


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