A strategic-thinking executive with an exemplary record of leading domestic and international customer contact operations for Fortune 500 and startup companies. Recognized for visionary leadership in driving organizations to new levels of success by eliminating defects and redundancies, implementing best industry practices, and inspiring employees to reach new heights of performance and productivity. Innovative in the redesign of call center processes achieving a customer centric focus. Highly skilled in developing strategies that produce million dollar sales increases and instituting practices that improve profitability. Proactive in managing people, processes, and technology, and fostering a culture that encourages employee contribution. Academic credentials include an MBA.