Contact Center Manager
Thien Tu Telecommunication Services Trading Co. Ltd
|Past:||Cognizant Technology Solutions|
My name is Tammy, a Vietnamese.I have 7 years of working for global BPO companies in Philippines and Malaysia from Technical Support Executive position to Operation Manager position, total headcounts up to 250. I have strong leadership skills in leading technical support team, content review project and transformation platform. I can handle voice, email, chat, Ecomerce, tracking channel. Skilled in Customer Relationship Management (CRM), Customer Satisfaction, Public Speaking, KPIs, WF Management, Billing, Attrition Management.