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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
We live in the age of the consumer, where the advent of new technologies and the evolution of the mobile space has amplified the voice of the customer tenfold. Business is now conducted “At the Speed of Thumbs” and customers will do business with brands who create a memorable customer experience, through their channel of choice.
Continuously improving customer service and reducing customer effort, is key to growing and retaining customer value and increasing revenue. To do this effectively companies need to monitor real time customer interactions and respond to their customer demands.
Pivotal Analytics are a team of professionals that is passionate about customer service and sales. Our solutions have been developed to address the growing need for analytics and the insights it offers to clients, built on over 200 years of combined operational know how in the customer service and sales space.
Our goal is to provide transformational analytics geared at smart customer insights leading to predictive sales and service within your organisation.
Our actionable insights are aimed at reducing costs and increasing revenues and keeping your most valuable asset happy – your customer.Please Login