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successful leader with a proven track record of operational leadership gained over 19 years managing Inbound Call Centre , Outbound call center and Banking Back Office Operations.
He currently spearheads the Emirates NBD -Inbound Contact Centre ,he has been instrumental in providing strategic direction towards streamlining of customer care and policy servicing operations which led to significant improvement in service levels ensuring customer satisfaction and Service Experience across all channels, while maintaining balance with the Cost of Service.
His well-rounded personality and set of experiences is a perfect fusion to manage large size teams and build strong client relationship.
Tarit has carved a niche in his previous senior management positions in India ,a few to name -Reliance life insurance ,Intelenet Global services ,ICICI one source and ICICI bank
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