I began working in an intense and competitive area as a front line representative which provided me the abiliy to learn most issues brought to my attention. Additionally, I ensured accuracy. In addition to the hours dedicated to training all staff o ensure each caller received award-winning performance. I develop meaningful relationships with other managers to determine information provided to the constituent, I closely monitored "live phone calls to determine if and how to decrease the average talk time. Additionally, I conducted all audits to ensure compliance with HIPAA and URAC responsibilities.
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