Member Profile

Thila S
Customer Services Manager
Hewlett Packard Malaysia

Company Details

Hewlett Packard (HP) is a computer technology company founded in 1939 by Bill Hewlett and Dave Packard. They are best known for manufacturing computer peripherals such as inkjet printers, laser printers, all-in-one printers, scanners and digital cameras.

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Editorial Contributions

Consumer Loyalty to Suppliers: The Service Correlation

Do you believe there is a correlation between the service you receive as a consumer and your loyalty to the supplier? We asked this question to professionals in the contact center industry to find out if the product makes the company, or if it’s the customer service.
April 22, 2010 5:00 AM

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Customer Service Review

We wanted to know the current state of customer service, and whether it had improved or worsened in the last few years. To get the answer, we asked contact center professionals for their opinions, as they would know the state of customer service best.
April 14, 2010 5:00 AM

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