Head of Contact Center Business Unit
Thomas Mack Kommunikation GmbH
25+ years of project experience and market knowledge for contact centers in the enterprise market, 17 of which as a Systems Engineer, Business Consultant and Project Manager for a leading IPT and CC manufacturer. Since 2007 I'm leading the contact center business at TMK, an independent engineering consultancy with consistent customer relationships in large enterprises.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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