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Member Profile

Tom Silzell
Founder & Managing Partner
CX Solution Source
     (Verified Admin.)

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About Me, My Hobbies & Interests!

Having started his working career making OB Sales calls for MCI Long Distance while studying business at the University of Northern Colorado, Tom Silzell has literally built his entire career around contact centers. Over his thirty years of experience in the Customer Experience industry, he has held positions in front line operations, support & planning, and senior leadership for top tier telecom, technology, and Business Process Outsourcing firms. He is passionate about the value that outsourcing BPO/Contact Center, technology, and managed services CX to mid-size BPO partners can bring to a business relationship. He believes strongly that the tide is shifting away from larger BPO partners as a single source to leveraging a network of mid-size partners who view every relationship, no matter the size, as strategic.

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