I have been an employee of Teleopti since February 2012. Today, I works as a Senior Project and Partner Advisor for Teleopti WFM. I'm is also involved in the internal process and product development. I have worked with private companies, government agencies, insurance companies, banks and other types of organizations. I'm experienced in the implementation of both big and small call centers, as well as retail projects. I have a long working experience within the call center environment both in Finland and Sweden, working as for example Resource Planner and Customer Service Manager before I joined Teleopti.