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Member Profile

Tommy Palomäki
Senior Project Manager
Teleopti

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About Me, My Hobbies & Interests!

I have been an employee of Teleopti since February 2012. Today, I works as a Senior Project and Partner Advisor for Teleopti WFM. I'm is also involved in the internal process and product development. I have worked with private companies, government agencies, insurance companies, banks and other types of organizations. I'm experienced in the implementation of both big and small call centers, as well as retail projects. I have a long working experience within the call center environment both in Finland and Sweden, working as for example Resource Planner and Customer Service Manager before I joined Teleopti.

Company Details

Calabrio
The digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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Editorial Contributions

What Came First the Chicken or the Egg? Happy Customers or Happy Employees?
It's proven there is a connection between happy customers and happy employees - Tommy Palamaki suggests five ways to use workforce management to achieve both.
November 19, 2018
 2320 
Omni-Agents – Fact or Fiction
As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines the challenges and offers three tips for scheduling multi-skilled agents.
May 22, 2018
 1805 
The Potential Of Multi-generational Contact Centres
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile
December 16, 2016
 3203 
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