Tommy Palomäki | Personal Profile

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Company Details

Teleopti
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.


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Editorial Contributions

What Came First the Chicken or the Egg? Happy Customers or Happy Employees?
It's proven there is a connection between happy customers and happy employees - Tommy Palamaki suggests five ways to use workforce management to achieve both.
November 19, 2018 5:00 AM
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Omni-Agents – Fact or Fiction
As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines the challenges and offers three tips for scheduling multi-skilled agents.
May 22, 2018 5:00 AM
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International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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